Shipping
How long does shipping take?
Standard domestic shipping takes 3–5 business days. Orders typically ship on the Monday following the date you submit your order. Monday shipping allows as much time as possible so to avoid plants sitting in transit over the weekend.
Do you offer express delivery?
Yes, we provide express options at checkout. We realize that shipping fees are on the rise but we encourage you to choose a shipping method that will get your plant to you quickly. The less time your plant is in the mail the happier it will be when it arrives.
Do you ship internationally?
No, not at this time.
How can I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking link. This way, you can follow your plants journey from our door to yours.
Do you offer free shipping?
Sometimes we do! Watch for shipping promos! There might be one running right now... Make sure you sign up to get our emails so you never miss out on a sale or promotion (such as free shipping). The sign up box is below at the bottom of the page on the right hand side.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact our support team. We will do our best to make that change for you!
What should I do if my package is delayed or lost?
Get in touch with our support team, and we’ll investigate with the carrier right away.
We carefully package each plant for its journey to you. Once your package is in the shipping carrier’s care, transit delays and handling are outside our control, and we cannot accept responsibility for carrier-related damage or delays. If your order arrives damaged, please contact us promptly with photos of the plant and packaging so we can help you explore the next steps.
Returns
What is your return policy?
All sales are final. We do not accept returns or exchanges.
Orders
How do I place an order?
Browse our collections, choose your plant(s), and add items to your cart. Checkout is simple and secure, so you can get back to watering and other planty chores.
Do I need an account to order?
No, you can checkout as a guest. But creating an account lets you track your orders, save your favorite plants and access faster checkout in the future.
Can I cancel or modify my order after placing it?
If your order hasn’t shipped yet reach out to us, and we’ll do our best to help.
How often are new plants added to the website?
Inventory changes on a regular basis. Check back often.
Are ALL your plants listed online?
No! Listing plants is a big job and there are only so many hours in the day! Looking for something specific? Use the "Contact Us" page to inquire about items not found on the website.
How do I apply a discount code?
Enter your discount code at checkout, and the savings will automatically apply. Look out for seasonal promotions and bundle deals via our email newsletter (sign up below) or via our socials. Be sure to follow us on Facebook, that's where we are most active.
Why was my payment declined?
Payment issues may occur due to incorrect details, insufficient funds, or bank restrictions. Double-check your info or try a different payment method if needed.
What should I do if I didn’t receive my confirmation email?
Check your spam or promotions folder. If it’s not there, contact us with your order details, and we’ll resend your confirmation right away.